Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Our custom products will probably last a lifetime if used within their intended purposes, but I haven’t lived a full life to be able to guarantee that. If you have trouble with any of our products that seem like ‘unfair wear and tear’, flick me an email and we will do what we can to rectify the issue. Obviously, if you use the products for anything other than its intended purpose, we do not offer refunds (ie, no the cables do not work as a replacement for a skipping rope).

Any returns as a result of manufacturing defects, we will pay return postage.

As many of our products are custom made to order, we do not issue refunds for simply 'changing your mind'. We also do not offer refunds for incorrectly ordered lengths or when the products do not suit your equipment or needs so please ensure your research is done and you check your lengths prior to ordering. If you're not sure, you're welcome to email us for guidance.

All products offered by other manufacturers, will at minimum receive the original manufacturers warranty.



We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, you can contact us at sales@nbcampingequipment.com.au. Please note that returns will need to be sent to the following address:
PO Box 269, GREENOCK, SA, 5360, Australia

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note that if your country of residence is not Australia, shipping your goods may take longer than expected.

You can always contact us for any return questions at sales@nbcampingequipment.com.au.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at sales@nbcampingequipment.com.au.